Return & Exchange
Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Xmex or are unhappy with the service or quality, you can always send it back to us. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.
Claim for a refund
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a refund, we are ready to help you out. In case of the following scenarios you are liable to get a full refund of money:
In case of the following scenarios you are liable to get a full refund of money:
You may be asked to send a courier back to our address using the spare tamper proof packet provided to you along with your order.
To get the courier charges refunded, you need to attach a copy of the courier bill.
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