Return & Exchange

Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Xmex or are unhappy with the service or quality, you can always send it back to us. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.

Claim for a refund

Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a refund, we are ready to help you out. In case of the following scenarios you are liable to get a full refund of money:

In case of the following scenarios you are liable to get a full refund of money:

    • We have shipped a wrong product that is not matching with your order.
    • There is a manufacturing defect in the product ordered by you.
    • The merchandise got damaged during transit, and we are not able to provide you with a replacement.
    • Select your course
    • You have ten days (from the date you receive the parcel) to make up your mind and intimate us that you wish to claim for a refund or you need to exchange the product.
    • Also you can call our customer care at 09833327111 (Timing: 10 AM-6.30 PM Daily).

You may be asked to send a courier back to our address using the spare tamper proof packet provided to you along with your order. 
To get the courier charges refunded, you need to attach a copy of the courier bill.

Some Do’s and Don’ts

  • Items must be unused, unworn, unwashed and undamaged and must be in their original purchase condition.
  • You need to send us the following: Original Product Packaging, Manufacturer's Containers, Documentation, Warranty Cards, Manuals, and all accessories and with tags attached (if applicable).
  • All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.


 For Customer Support Related write to:


For query related to Sales & Promotions write to: