XMEX CLOTHING PVT. LTD.. is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment.
Online XMEX Store may discard the cart at any time without notice.
Online XMEX Store or its executives are not responsible for any delay caused in attending to or replying to the queries via email/ Phone.
In the mail you may not put on any objectionable information (threatening, abusive languages, wrong information).
You may not use our product for reselling or wholesale purpose.
Shipping charges will be applicable if you return the product.
Return of right product will be valid 10 days from the date of purchase.
Orders and Specifications
1 Your order represents an offer to purchase the Goods which is accepted by us when we issue you with written acceptance of the order. Our acceptance of your order is conditional upon the Goods being intended for personal use and not for resale.
2 All orders are subject to availability and on a first-come first-served basis as unfortunately we are unable to reserve Goods. We reserve the right to refuse to accept an order.
3 If we reasonably believe you are intending to resell the Goods we reserve the right to refuse your order. In the event we do accept your order we will be entitled to treat you as a commercial customer and:-
3.1 the terms of our Returns Policy’ will be withdrawn;
3.2 We will only accept returned Goods within seven days of dispatch if they were defective at the time of receipt;
3.3 we will charge a reasonable handling fee, which shall exclude packaging and/or delivery costs for which you shall be liable and which will be confirmed prior to your order being accepted; and
3.4 make such other amendments to these Conditions as we deem necessary and only accept an order upon acceptance of the same.
4 You shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions. We shall not be liable for all costs and expenses incurred by you due to inaccurate information submitted by you or, if the goods are ordered by mobile telephone, as a result of network failure.
5 If the Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, (1) the terms of Clause 10 (Your Right to Cancel) shall not apply; (2) you shall indemnify us against all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification; (3) We reserve the right to make changes in the specification of the Goods which are required.
Price of the Goods
6.1 The price of the Goods shall be the price confirmed by us at the time the order is placed.
6.2 While we try to ensure that all prices in our catalogues and on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered (whether this by our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.
6.3 In the event that we are unable to supply the Goods at the price or specification stated in the order, we will where possible notify you of any changes and where the Goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute Goods and will be entitled to receive a full refund if you confirm that the substitute Goods are not acceptable.
6.4 The price is inclusive of any applicable value added tax or other sales tax (at the rate from time to time in force). Any packaging or delivery costs for which you shall be liable will be confirmed prior to your order being placed.
6.5 All voucher codes are not valid on sale items unless specifically stated.
Terms of Payment
7.1 Please see our Payment Options for our terms of payment.
7.2 All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, XMEX will validate the names, addresses and other information supplied during the order process against commercially available records. We reserve the right to instruct a third party to complete these checks. By ordering from the catalogue or our website you consent to such checks being made.
What if my address is wrong or I am unable to receive my package at time of delivery?
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.
If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address.
We may need to contact you by letter, telephone, SMS or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order and we shall not be liable for any delay or non-delivery this may cause.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalize your shopping experience and let the website know when the user has returned for example.
Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.